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Terms & Conditions


Terms & Conditions


 



GENERAL UNDERSTANDING

 

In These Conditions

  • 'LCMSB' means Lady Cutler Melbourne Showboat, J.G.M Pty Ltd and the context requires, its employees or agents.
  • 'Passenger' means any person or persons on the cruise by virtue of this ticket.

Pricing

All of the prices are in Australian Dollars (AUD) and subject to change without notice and liability.


Payment Method

We, LCMSB do accept any of the all following methods of payment. All payments to be finalised 10 days prior to the event date.

  • Credit cards
    Please call office (03 9499 9371) with your credit card and invoice/booking reference number to process. There will be 3% credit card surcharge on Visa and Mastercard, 5% on AMEX.

  • Direct deposit
    Bank name: Bendigo Bank
    Account name: JGM Pty Ltd
    BSB: 633 000
    Account Number:128600905
    Please quote your invoice/booking number as a reference.

  • Cash
    Please contact info@melbourneshowboat.com.au to arrange the date to come to the boat for cash payment.

  • Cheque
    Please make cheque payable to: J.G.M Pty Ltd
    Post to:
    PO BOX 2139, East Ivanhoe, Victoria, Australia 3079
    Please allow 5 days for postage and bank clearance. 

Bookings
A minimum non-refundable deposit of $1000 for private cruises and 30% of full amount for ticketing events shall be paid to confirm the booking date. Full payment must be made 10 days prior to the event date.
Upon payment of deposit the customer will be deemed to have accepted the terms and conditions contained herein unless otherwise amend by agreement in writing.

Public Holiday Surcharge
Bookings for public holidays will occure extracharges. Please discuss with LCMSB sales staff to get quote.

Minimum Ages Requirements
Guests must be 18 years for party events. Children (Under 12 years old) are permitted on Family, School and Community events. Children are the responsibility of theier parents at all times. LCMSB skipper and other crew members are not responsible for their care or safety. Life jackets are available for children and adults alike.

Cancellation of Event
Cruises will go out in wet weather. However, LCMSB reserves the right to cancel or postpone a cruise due to unforeseen circumstances. In any cancellations made by LCMSB management due to unforeseen circumstances, customers will receive a full refund of the price.

Transport
LCMSB will not cover customers' own transport costs to and from the pick up / drop off wharf in any circumstances.

Accessibility on Board
Certain types of light and manual wheelchairs can access the showboat upper deck through our stable vamp. Please note, toilets are no disabled toilet facilities. The toilets need to be accessed by stairs to the main deck.

Smoking Permission
Only on the lower level outside decks. We have installed ashtrays for your convenience.

Catering
Dietary requirements to be advised 10 days prior to the event through LCMSB management team (info@melbourneshowboat.com.au). We endevor to do our very best, but unfortunately cannot be held responsible for consumption/cross contamination with regards to allergies or dietary requirements.

Drinks
There is strictly no BYO drink on all of LCMSB cruises to control consumption of Alcohol onboard. Each adult guest in your group must purchase one drink package for themselves, and there is absolutely no sharing of the package benefits. There may be charge if we find any sharing on the day.  There will be plenty of water stations around the boat. Security may check your bags upon boarding. Bar closes 30 minutes prior to the event conclusion. LCMSB reserves the right to terminate the service of alcohol if patrons appear intoxicated and/or disembark patrons at the nearest wharf.

Safety Requirements for Travel and Disclaimer
All passengers participate in LCMSB cruises at their own risk. LCMSB does not accept any participating and contact us to discuss the specific requirement. LCMSB recommends that disabled person s seek medical advice before. Disabled passengers cruising aboard LCMSB do so at their own risk and the operator accepts no liability for any damage or injury caused. Will be allowed to embark our vassel. LCMSB reserves the right to refuse entry and/or to eject any guest for bad conduct, bad language and/or damage to property at the discretion of the duty manager. If any passenger becomes intoxicated or unruly during the cruise, they will be dropped at the nearest wharf. Nocustomer is to commit any act, or permit its employees, agents or invitees to commit any act that is illegal offensive or in breach of any statute, by law, order, regulation or other law.
LCMSB does not accept responsibility for damage to, or loss of customer property. Customer property must be removed no later than 2 hours after the conclusion of the function or by prior arrangement.

Photograph
LCMSB reserves the right to photograph events onboard for marketng and promotional purposes without notification, compensation or payment.

Disclaimer
LCMSB's ability to meet its obligations obligations under this agreement is subject to the intervention of matters outside its control including but not limited to industrial disputes, accidents, government restrictions, restrictions upon staff, food and beverages supplies, equipment failure, flooding, power failure, fire or any other unforeseen circumstances. LCMSB is not liable for any loss of profit and/or consequential damages, whether based on breach of contract, warranty or otherwise.

Marine Insurance
LCMSB has all the correct certificates as per Transport Safety Victoria's requirements for operating as a Commercial Passenger carrying Vessel in Victoria Class 1E and 1D. We have a Certificate of Survey, (on display next to the bar on board) which is renewed every year and part of that is our Management Safety Plan, fire safety certificate and the air receiver in the engine room.
Food: Every year LCMSB has Food Safety Handling, Management inpection, and on certificate for Food Safety is current and of high standard. LCMSB has also completed (above requirements) RSA's for every person's job working on the vessel. LCMSB also carry Work Cover for staff. Part of the Ship's Certificate of Survey is that we carry the required insurance, suitable for a vessel size of ours. Ship's insurance is divided into Hull and Public Liability. We carry a $500,000,000 USD Public Liability Policy. LCMSB also has an on premise Liquor License and a City of Melbourne Health Certificate for our Kitchen/Galley.



PRIVATE FUNCTION AGREEMENT

Booking
A minimum deposit of $1,000 or 20% (whichever is greater amount) is required to confirm bookings. The deposit is not refundable.
The full amoun to be paid and final number of guests to be confirmed 10 days prior to the event date. Unless alternative credit arrangements have been made in writing prior to commencement of the function, late payments shall incur a minimum penalty of 3% over and all other costs associated with collection payments.
 
Quote
Quotes for private function will be valid for 7 days from the date issued. LCMSB reserves the right to re-quote based on any changes to quote requirements.

Final Arrangement
The balance of accout is subject to variation in the event that guest numbers increase, otherwise the total minimum cost specified in the agreement shall be paid; It is agreed that should the minimum number of guests decrease by 10 per cent or more LCMSB reserves the right to vary the agreed price per person.
In the event that there is any change required to the menu selection, J.G.M Pty Ltd trading as Lady Cutler Melbourne Showboat (LCMSB) reserves the right to vary the agreed price charged per person.

Time and Duration
Exclusive private function embarkment and disembarkment times are arranged at the time of booking. Extra cruising time will incur additional charges.

Safety and Security
LCMSB reserves the right to engage security guard protection services at the function, when and if it deems fit and necessary, for the safety and security of patrons, guests and staff, without any necessary consultation with the customer, by providing the customer 24 hours notice of its intention to do so (such notice to be given at the customer address as noted on the Contract herein, either by mail, facsimile or email, and the customer agrees to pay the cost of any security guard protection services in addition to the agreed cost of the function on the same terms and conditions.

Set-up and Pack-up
LCMSB must be advised of any deliveries organised by the customer, prior to arrival. Bump in is 2 hours before boarding and bump out 1 hour after docking. LCMSB may charge the customer for any additional assistance provided in the setup or breakdown of the function.

Damages and Breakages
The customer is responsible for all breakages or damage cased by the customer and/or their guests including caused by decorations such as candle wax. LCMSB requires a minimum $1,000 cash damages/breakage bond to be handed, in an envelope, to the LCMSB cruise supervisor at commencement of cruise. Any damages incurred and deemed avoidable during the cruise will be discussed with the client and appropriate money will be paid to LCMSB to cover costs. Quotes for repair may be required. Some cleaning costs including the cleaning of vomit may be assessed as avoidable and part of damages. LCMSB recommends that the customer conducts a full inspection prior to the commencement and at the conclusion of their function. Refer LCMSB for additional cleaning costs list.

Decoration
Decorations must not create an excessive mess and must not damage the vessel. Balloons, Ribbons etc are allowed but not crepe streamers, no spider web - black or white as it stays on carpet and stains the furniture. We only allow you to use genuine Blutack and string to attach decorations.

BYO Catering 
For your Private Function, you are more than welcome to nominate your own caterer or BYO. Please refer to LCMSB BYO Catering package for pricing, event inclusion and exclusion. All you need to do is sign the package agreement and disclaimer form, and leave the galley nnice and clean as you found it! All of the LCMSB's equipment must remain on the vessel.
 
 


TICKETING EVENTS AGREEMENT

Group Booking
A 30% deposit for group booking is required on ticketing events on full amount for ticketing even shall be paid to confirm the booking date. Full payment must be made 10 days prior to the event date.

Refund, Cancellation and Date Transfer
All tickets for events at LCMSB are fully refundable for 72 hours after purchase and not refundable after 72 hours. All refund claims must be made in writing. Please note that we will process refund to the credit card you have used for booking, or send us your bank details. May take up to 7 days to process refund. If purchased through an agent, please refer to the agent's terms and conditions.
In any cancellations made by LCMSB management due to unforeseen circumstances, customers will receive a full refund of the price.
Please note that there will be a $20 p.p. extra date transfer charge within 28 days prior to the event date.
No changes can be made within 10 days prior to the cruise date shall result in full loss of ticket at all times. 
Unfortunately refunds or transfers are not permitted due to a missed departure. For the enjoyment of all guests, LCMSB cannot delay our departure for any late arrivals. We strongly recommend that you check travel/traffic conditions on the day of your event, in particular when there are special events (e.g. Marathon, parade, festivals etc) as these can often cause traffic delays.
Tickets may be used by other persons with LCMSB Management knowledge. 
We appreciate your understanding.
 
Cancellation
Minimum numbers do apply to LCMSB shared cruise events and we reserve the right to cancel or amend our services. Where this happens you will be offered the opportunity to reschedule or receive a refund. We shall not be liable for additional travel or accommodaion expenses.

Food and BYO Cakes
Food is available on all cruises. Please check event details to find out if food is included or not. For ticketing events, guests are welcome to bring their own cakes for your group. We can keep the cakes in the cool room till you sing a birthday song :) Please bring your own disposable cutlery, crockery, candles etc.

Adult, Children, Infant and Family Rate
Adults are between the age of 13+ years old. Children are 5 - 12 years old. Infants are between 0 - 4 years old, permitted on board but must be noted when booking. Family is considered as 2 adults + 2 children aged 5 - 12 years old.

Tables and Seatings
Your table may be shared with another group if needed to facilitate seating of all booked guests on board a cruise.
Requests for tables of two and window seats will be taken into consideration on fine dining, but cannot be guaranteed LCMSB endevour to meet all guest's wish lists.
 

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